🎀 Frequently Asked Questions 🎀
Everything You Need To Know About Shopping With Velvet Lane.
About Velvet Lane
What Is Velvet Lane?
Velvet Lane Is A Curated Online Beauty Store — Skincare, Makeup, Hair, Body, Scent, And Accessories, Thoughtfully Picked Across Every Budget. Our Mission: Help You Build Your Dream Routine Without Buying Things You Don't Need.
Where Is Velvet Lane Based?
We Operate Out Of New York, NY And Ship Across The United States.
Shipping
How Long Does Shipping Take?
Most Packages From Our US Makers Arrive Within 3–7 Business Days. A Few Partner Items Ship From Overseas And Can Take 1–3 Weeks. If Your Order Mixes Both, Each Package Arrives On Its Own Timeline, And You'll Have Tracking For Every One.
Do You Offer Free Shipping?
Yes — Free Shipping On All Orders, No Minimum, No Code Needed.
Do You Ship Internationally?
Not Yet — We Currently Ship Within The US Only. We Hope To Expand Soon!
Will My Order Arrive In One Package?
Your Items Ship Directly From Our Makers. If Your Order Includes Mixed Brands, It Will Arrive In Different Packages, And They May Arrive On Different Days. You'll Get Tracking And Shipping Information For Each Package — Nothing Is Missing, The Rest Of Your Order Is On Its Way. And Shipping Is Always Free.
Why Doesn't My Package Say Velvet Lane?
Your Items Ship Directly From The Maker Who Created Them, So They May Arrive In The Maker's Own Packaging. That's Really Us — Every Product Is Sourced Through Authorized Makers And Partners.
Orders
How Do I Track My Order?
Once Your Order Ships, You'll Get A Confirmation Email With Your Tracking Number And A Link To Follow Your Package. Don't See It? Check Spam First, Then Email Us At velvet.lane.beauty@gmail.com And We'll Look It Up.
Can I Change Or Cancel My Order?
We Pack Fast, So The Window Is Small — But Email velvet.lane.beauty@gmail.com Right Away With Your Order Number And We'll Do Our Best Before It Ships.
Returns & Exchanges
What Is Your Return Policy?
Unopened Items Can Be Returned Within 30 Days Of Delivery For A Full Refund. You Can Read The Full Details On Our Return & Refund Policy Page.
What If My Order Arrives Damaged Or Wrong?
Email Us Within 14 Days Of Delivery With Your Order Number And A Photo At velvet.lane.beauty@gmail.com — We'll Make It Right With A Replacement Or Refund.
Products
Are Your Products Authentic?
Always. Every Product In Our Lineup Is Sourced Through Authorized Suppliers And Chosen Based On Real Reviews And Real Results.
What If I Have Sensitive Skin Or Allergies?
Always Check The Full Ingredient List And Patch Test First. Our Product Info Is General Guidance, Not Medical Advice — If You Have Allergies, Sensitivities, A Medical Condition, Or You're Pregnant Or Nursing, Check With Your Doctor Or Dermatologist First.
I'm Not Sure Where To Start. Can You Help?
That's Exactly What We're Here For. Take Our Find Your Perfect Match Quiz Or Message Velvet, Our On-Site Beauty Advisor, Any Time.
Work With Us
Do You Partner With Brands?
Yes — We Love Spotlighting Brands With Real Missions Through Our Meet The Makers Series. If You're A Brand Interested In Wholesale Or Collaboration, Email Us At velvet.lane.beauty@gmail.com With "Partnership" In The Subject Line.
Do You Accept Product Samples For Review?
We Do Consider Samples From Brands That Align With Our Curation Standards. Reach Out At velvet.lane.beauty@gmail.com And Tell Us About Your Products.
🎀 Contact Us 🎀
Questions About Anything Else? Email velvet.lane.beauty@gmail.com
Customer Care Hours: Monday–Friday, 9:00 AM–9:00 PM ET.
Weekend Messages Are Checked Periodically.
Xoxo, Velvet Lane 🎀